At PRIMEPLAY, we are committed to providing a fair and transparent refund policy to our valued customers. Our refund policy is outlined below:
- Customers are eligible for a refund only if they have made multiple payments for the same service or product. Single payments are not eligible for a refund.
- To request a refund, customers must contact our customer support team within 14-15 days of making the additional payment(s). Refund requests made after this period will not be entertained.
- All refund requests will be subject to verification by our team to confirm the legitimacy of multiple payments.
- Once eligibility is confirmed, the refund will be processed within 14-15 days from the date of the refund request. We will refund the excess payment amount made in the form of the original payment method.
- To initiate a refund request or seek clarification on our refund policy, please contact our customer support team at Customer Support Email or Customer Support Phone Number.
We appreciate your trust in PRIMEPLAY. If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to us.